Notice of General Rate Increase effective Q1, 2026

TO: To Our Valued Customers
FROM: Ken Kellaway, CEO
RE: Notice of General Rate Increase effective Q1, 2026

Dear Valued Customers:

First and foremost, we want to express our sincere appreciation for your continued support and partnership, as we greatly value the trust you place in us to handle your transportation needs. We remain committed to delivering reliable, safe, and high-quality service every step of the way. As you know, the transportation and logistics industry continues to face significant headwinds during this elongated freight recession. We have witnessed may long term service providers fall victim to rising costs and reduced rate levels. There are 5 key items dramatically impacting the stability of the freight market today;

1. Rising operating costs over the past 4-years for carriers of over 25% including driver wages, insurance costs, equipment & facility costs, tolls increases, and upticks in permitting.
    
2. Freight volatility during the tariff negotiation process over the past year and the related uncertainty for many shippers resulting from the fluid process.
    
3. Increased regulatory pressures in the market for carriers to comply with key federal regulations and to eliminate the use of illegal drivers in the market. This has already impacted over 17,000 drivers in CA and could expand above 200,000. Simultaneously, the closure of 3,000+ driver training schools and 4,000+ others under watch in states across the country.
    
4. Rising security challenges and the increase in cargo theft tied to sophisticated rings targeting high level product in transit. This has increased security requirements and expenses while impacting the ability for carriers to obtain adequate insurance.
    
5. Increased interest rates and cost of capital to invest in equipment and assets to manage a transportation and logistics business.

These key factors have all resulted in our need to reach out to our loyal customers and request your support in the form of a line item 3.7% CPI- Insurance Surcharge, effective Q1, 2026.

While we have worked hard to absorb these increases for as long as possible, the scale and persistence of these cost pressures have necessitated this modest rate adjustment. Our goal is to ensure that we can continue to operate sustainably and uphold the safety, reliability, and service standards you’ve come to expect from us.

If you have any questions about how this change may impact your current or upcoming shipments, our team is available to provide a detailed breakdown and discuss any concerns you may have. Please don’t hesitate to reach out directly to your account representative or contact marketing@roadone.com .

Once again, thank you for your continued support and loyalty. We truly value our relationship and look forward to continuing to serve your transportation needs with excellence.

Ken Kellaway
President & CEO